Managed IT & SUPPORT SERVICES

enhanced support & IT expertise for your business

We think building strong relationships and fully understanding your business are critical. In doing so, we are better equipped to implement to best possible support for your IT environment.

Tailored to suit your business

Elevate works with your business to provide solutions that effectively manage your IT environment – without compromising your daily operations. Our highly-experienced team are IT experts, and take pride in resolving issues promptly and permanently. We work with premium monitoring and reporting tools, while functioning as an extension of your organisation.

We also offer comprehensive network audit reporting, which provide you with industry-standard and recommended business solutions that will help increase productivity as well as save you money.

Monitoring

Enjoy a full range of monitoring products, including antivirus and daily service checks, with guaranteed service levels so all parties know where they stand.

Management

Managed services gives you piece of mind that all your IT equipment is fully maintained. With a fixed monthly fee, there are no extra costs when you call us for support.

Maintenance

Regular maintenance is performed without the need for authorisation, and issues are flagged through our support dashboard. This allows our team to fix issues before you know about them.

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Managed & Monitored
IT Services
A managed agreement gives you total cover with a convenient monthly payment and no additional service costs. A monitored agreement provides monitoring and preventative maintenance, and a pay-as-you-go hourly rate for any additional services.
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Monitoring & preventative
maintenance software
Fully integrated monitoring software including antivirus, backup software, patch management, remote tools and secure remote access to workstations.
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Offsite Backup
Completely secure and encrypted offsite backup disaster recovery solution, tailored to your business.
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Preferred Supplier
A discount applies to the purchase of new hardware and equipment.
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support business hours;
monday-friday 8:30am-5:30pm
24×7 Monitoring with phone, remote and onsite support during business hours; 8:30am to 5:30pm, Monday to Friday.
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after hours support;
weekends & public holidays
Emergency weekend support is available. After hours support billed at Elevate Business standard hourly rates.

e-brochure download

get your copy of our ‘Managed IT & Support Services’ PDF