Managed IT Services

Managed IT Services



PEACE OF MIND,
SO YOU CAN GET ON WITH BUSINESS

PEACE OF MIND,
SO YOU CAN GET ON WITH BUSINESS


Elevate Business can provide you with complete or tailored solutions to suit your business needs. Being proactive allows us to ensure your IT is running at it’s best at all times and issues are resolved before you even know you have them.


With our managed service desk and high level of customer service you can trust that your technology is in safe hands and allow you to focus on running your business.





MONITORING


Enjoy a full range of monitoring
products, including antivirus and daily service
checks, with guaranteed service levels so all
parties know where they stand.

Enjoy a full range of monitoring products, including antivirus and daily service checks, with guaranteed service levels so all parties know where they stand.


MAINTENANCE


Regular maintenance is performed without
the need for authorisation, and issues
are flagged through our support dashboard.
This allows our team to fix issues
before you know about them.

Regular maintenance is performed without the need for authorisation, and issues are flagged through our support dashboard. This allows our team to fix issues before you know about them.


MANAGEMENT


Managed services gives you piece of mind
that all your IT equipment is fully maintained.
With a fixed monthly fee, there are no
extra costs when you call us for support.

Managed services gives you piece of mind that all your IT equipment is fully maintained. With a fixed monthly fee, there are no extra costs when you call us for support.


We also offer comprehensive network audit reporting, which provide you with industry-standard
and recommended business solutions that will help increase productivity as well as save you money.

We also offer comprehensive network audit reporting, which provide you with industry-standard and recommended business solutions that will help increase productivity as well as save you money.


FEATURES INCLUDE

FEATURES INCLUDE



Managed or Monitored
IT Services

A managed agreement gives you total cover with
a convenient monthly payment and no
additional service costs. A monitored agreement
provides monitoring and preventative
maintenance, and a pay-as-you-go
hourly rate for any additional services.


Monitoring & Preventative
Maintenance Software

Fully integrated monitoring software
including antivirus, backup software,
patch management, remote tools
and secure remote access to workstations.



Offsite Backup

Completely secure and encrypted offsite
backup disaster recovery solution,
tailored to your business.



Support Business Hours;
Monday-Friday
8:30am-5:30pm

24×7 Monitoring with phone, remote and
onsite support during business hours;
8:30am to 5:30pm, Monday to Friday.


After Hours Support;
Weekends
& Public Holidays

Emergency weekend support is available.
After hours support billed at
Elevate Business standard hourly rates.




Preferred Supplier

A discount applies to the purchase
of new hardware and equipment.